CUSTOM ORDERING OVERVIEW

Many customers are pleasantly surprised to find how convenient it can be for them to custom order furniture at Wilcox Furniture. They tend to view custom ordering as available only at the more expensive furniture stores or through interior designers.

At Wilcox Furniture, our salespeople are experienced at helping customers with custom ordering as a way to create their own unique look. For example a customer may find a sofa style they like in our showroom, but the fabric isn't exactly what they are looking for. Special ordering allows them to select a different fabric to put together just exactly the look that they want. Many of our manufacturers offer a wide variety of styles, colors, finishes and fabrics for you to choose from.

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ORDER TIME

Delivery time varies by manufacturer and by the type of product. Several manufacturers offer "quick ship" programs with a delivery time of less than 30 days on custom orders. Most upholstered furniture that is custom ordered will arrive in 6 to 8 weeks. Some wood products require a longer order time, and may take 10-12 weeks or more. For many customers the wait is worth it to get just exactly what they want... 6 to 8 weeks is a short time compared to the 7-10 years that they expect to keep and enjoy their new furniture.

After you have placed your order, if any changes come up in the availability of your custom order or the expected arrival date, the Wilcox staff will contact you to keep you updated on the status of your order.

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PRICING

There is no additional charge to custom order. We offer the same everyday low price on custom order furniture that you'll find on furniture that is on display in our showrooms. On upholstered furniture, the custom order price may change depending on the grade of the fabric that is selected. (For example, special ordering a sofa in a lower grade fabric than what we stock in our showroom will result in a lower price to you.) At the time of placing your order, a 20% non-refundable deposit is required. And just like products that are in stock in our showrooms, custom order furniture is covered by our Low Price Guarantee.

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SATISFACTION GUARANTEED

While most of our customers are pleased with the furniture that they custom order, occasionally an item just doesn't work out. We don't want you to be stuck with something you're not happy with. Even custom orders are covered by our 30 Day Happiness Guarantee. If for any reason your new custom order furniture isn't what you want, you can return it for a refund within 30 days of delivery (the 20% deposit will be transferred to your account for your use on a future purchase).

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CHOOSING YOUR FURNITURE

At Wilcox Furniture, each of our showrooms has a large selection of fabric samples and catalogs for our customers to choose from. Our salespeople are experienced at helping customers sort through the many different options to create their own unique look.

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From Wilcox customers...

"We can say nothing but excellent about our experiences at Wilcox. Even when we had to 'exchange' our sofa there were absolutely no hassles. We will recommend Wilcox Furniture highly. We were in the store many times, and all the staff were courteous, helpful, and knowledgeable."

"The salesperson, Jackie, went above and beyond to be helpful to the customer (my mother). I have never had such great service! Thank you!"

"Ricardo and Leonard were especially accommodating when I asked that they remove the base from my husband's birthday chair I purchased. I needed to get it in the car and back to Tri-Cities that day. "